AROUND THE PRODUCT
Purepatrimony products?

All our products are handcrafted in Morocco. Our products are therefore not 100% identical. Product colors may be slightly different on two similar pieces. Small flaws are not, it’s part of the charm of handcraft.

The materials used

The materials we use are completely natural. Wool, organic cotton, vegetable silk is selected by us, the colors can be either natural, that is to say undyed, or made in pure vegetable tint, that is to say using flowers , leaves, roots, etc … which make the wool of an unequaled softness.

In addition, being natural, vegetable tints allow you to wash your items without any problem.

Here is finally a product that satisfies those who are looking for original and exclusive pieces and who wish to have an ecological and artisanal product made with respect for nature and in particular for Man, from the point of view of the end consumer, and from the point of view of view of the human dignity of the artisan worker.

How does the site work ?

The e-shop offers two types of products:

The basics that will be on sale all year round (our blankets, fabric coupons, etc.)

The collections which are developed month by month and which therefore change each month!

Product dimensions

The dimensions indicated on each product are approximate, because all our products are handcrafted in an artisanal way, so not to the nearest millimeter. The items are sized by the hands of our craftsmen,

A product is sold out, will it come back?

The basics will always be restocked, on the other hand for the collections we offer limited editions, so first come, first served.

PRIVATE PERSON: CONDITIONS OF SALE
PURCHASE & PAYMENT

PURCHASE METHODS

You can buy with:
Paypal,

Payment is made directly at the time of ordering by , Paypal.

Our sales contract is valid at the end of 7 days after receipt of the goods.

All prices include AVT.

The invoice for your purchase is visible directly online.

Secure payment: All the bank data entered on our site are secured and encrypted , No payment data is stored in our server.

DELIVERY
SHIPPING

Our packages leave from Morocco and are delivered worldwide! And it’s also part of our history, parcels that come from afar especially for you and we are honored to provide you with free express shipping all over the world !!!

Delivery delay

Here are the estimated delivery times (number of working days, excluding public holidays and customs clearance):

– Morocco: 3 / 4d

– Europe: 4/7

– Asia / USA: 7 / 9d

– Africa: 7 / 9d

– Oceania: 10/12 days

PACKAGE TRACKING

Once the order has been placed, you will receive an email containing a link to be able to track your package.
It is possible that your package may be left in storage at a boutique parcel near you where you can collect it.
We also inform you that the telephone number to contact in the event of late delivery or other malfunction is chargeable.
to the customer service phone number (chargeable)
to the telephone number of the nearest branch (call cost varies depending on the operator)

Receipt of my package

Do I have to pay import taxes?

We are based in Morocco, so different tax rules and other customs fees may apply. These costs will be at your expense

If you are in Morocco, then you will not be charged any import tax.

RETURNS & REFUNDS

How to make a return, an exchange?

You have seven days after receipt of your order to return your purchases to us for reimbursement if they are not suitable.

Customers have to cover the shipping fees to return the items. This cost is non-refundable. Customers should provide us the return parcel tracking information. We will proceed with compensation once we receive the items.

Please put each item back in its original packaging to ensure a smooth refund and to facilitate the work of our logistics workshop.

Here’s how to do it:

1-Make your return request by email: purepatrimony@gmail.com

2-Place your items in the original packaging

3-Return your items to
141 Lotissement ESSAADA n ° 5 Marrakech, Morocco

NB:

– Knowing that each item is subject to quality control, these products being of artisanal origin, slight imperfections will not be attributable to our e-shop and will not give rise to complaints.

-We do not do standard exchange. For a new size, another model or another color, just order again on the e-shop.

-The items that will not reach us in perfect condition will not be exchanged and will be used for charities.

Non complying product

The product received does not correspond to the product ordered. Purepatrimony acts as a third party to validate the non-compliance. If this is true, the buyer will be reimbursed and the seller will have to recover his part and reimburse all the costs of the customer.

Refunds

Refund against return only, via Paypal OR bank Transfert.

Purepatrimony CUSTOMER SERVICE

You can also contact customer service by email from Monday to Friday from 9 a.m. to 6 p.m .: contact@purepatrimony.com .We are mobilized to answer you as quickly as possible.

Intellectual property

All the elements of the site www.purepatrimony.com are and remain the intellectual and exclusive property on our part. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.