Terms and Conditions of Sale
These Terms and Conditions govern the sale of products on our official website: www.purepatrimony.com. By placing an order through our site, you agree to adhere to the terms outlined below. This contract delineates the rights and obligations of both parties concerning the online sale of Purepatrimony products.
1. Purchase Methods
1.1. Accepted Payment Methods: We accept payments exclusively through PayPal. Through PayPal, you can complete your purchase using:- Credit or Debit Cards (e.g., Visa, Mastercard, Visa Electron)- Your PayPal account balance
1.2. Payment Process: Payment is processed immediately upon order placement. All transactions are secured using advanced encryption technology, ensuring the confidentiality of your payment information. We do not store any payment details on our servers.
1.3. Sales Contract Validity: The sales contract becomes effective seven (7) days after you receive the goods, provided no disputes arise regarding the product’s compliance or condition.
1.4. Pricing and Taxes: All prices displayed on the website include applicable Value Added Tax (VAT). Upon completing your purchase, you can access and download your invoice directly from your account.
2. Delivery and Shipping
2.1. Shipping Locations: We offer worldwide shipping for all orders. Packages are dispatched from Morocco, providing an authentic connection to the origins of our handcrafted products.
2.2. Shipping Costs: All orders qualify for free express shipping, making our products accessible globally without additional delivery fees.
2.3. Delivery Times: Estimated delivery times vary by destination and are calculated in business days (excluding public holidays and potential customs delays). Please refer to our [Shipping Information](#) page for detailed estimates.
2.4. Package Tracking: Once your order has been shipped, you will receive an email containing a tracking link to monitor your shipment’s progress. If your package is held at a local collection point, you will be notified accordingly.
2.5. Import Taxes and Customs Duties: – International Orders: Import taxes or customs fees may apply based on your country’s regulations. These fees are the buyer’s responsibility.- Domestic Orders (Morocco): Customers within Morocco are not subject to import taxes.
3. Returns and Refunds
3.1. Return Policy: You have seven (7) days from the date of receipt to return any item that does not meet your expectations. Returned items must be in their original condition and packaging.
3.2. Non-Refundable Costs: Return shipping costs are the responsibility of the customer and are non-refundable. Customers must provide tracking information for the return shipment.
3.3. Refund Process: Refunds are initiated once the returned items are received and inspected by our logistics team. Reimbursements will be issued through the original payment method used during the purchase.
3.4. How to Initiate a Return: 1. Submit a return request via email to: purepatrimony@gmail.com.2. Ensure the item is securely repackaged in its original packaging.3. Ship the package to the following address: 141 Lotissement ESSAADA N°5, Marrakech, Morocco
3.5. Conditions for Returns:- Returned items must be in pristine condition.- Refunds will not be issued for items that are damaged, incomplete, or show signs of use.- Slight imperfections, which reflect the handcrafted nature of our products, are not grounds for returns.
4. Delivery Issues
4.1. Late or Missing Deliveries: If your package is delayed or missing, please contact our customer service promptly. We will liaise with the shipping carrier to locate the package or provide a solution.
4.2. Contact Information for Delivery Issues: For assistance with delayed or missing packages:- Contact our customer service team (charges may apply depending on your operator).- Reach out to the nearest branch of the shipping carrier (call charges vary by location).
5. Secure Transactions
5.1. Data Protection: We ensure that all personal and payment data is protected with secure SSL encryption technology during transactions.
5.2. No Data Retention: Purepatrimony does not store any payment information on its servers. All transactions are processed through secure and trusted platforms.
6. Legal Compliance
6.1. Contract Validity: This contract is governed by Moroccan law and is deemed valid seven (7) days after receipt of the goods.
6.2. Disclaimer of Liability: Purepatrimony is not liable for delays caused by external factors, such as customs clearance or force majeure events.
7. Intellectual Property
All content, including text, images, logos, and designs, on www.purepatrimony.com, is the exclusive property of Purepatrimony and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
8. Customer Service
For further inquiries or assistance, please contact our customer service team:- Email: contact@purepatrimony.com- Availability: Monday to Friday, 9 a.m.–6 p.m. (Moroccan time)
9. Updates to Terms and Conditions
Purepatrimony reserves the right to update or modify these Terms and Conditions at any time. Customers are encouraged to review this section regularly to stay informed of any changes.
