Terms and conditions :

Only the products sold on our site are concerned by these conditions of sale: www.purepatrimony.com

This contract is a distance contract which aims to define the rights and obligations of the parties in the context of the sale of PURE PATRIMONY products on the Internet.

PURCHASE METHODS

You can buy with:
Paypal, credit card.

Payment is made directly at the time of ordering by credit card (Visa, Mastercard, Paypal, Visa Electron).

Our sales contract is valid at the end of 7 days after receipt of the goods.

All prices include AVT.

The invoice for your purchase is visible directly online.

Secure payment: All the bank data entered on our site are secured and encrypted , No payment data is stored in our server.

DELIVERY
SHIPPING

Our packages leave from Morocco and are delivered worldwide! And it’s also part of our history, parcels that come from afar especially for you and we are honored to provide you with free express shipping all over the world !!!

Delivery delay

Here are the estimated delivery times (number of working days, excluding public holidays and customs clearance):

– Morocco: 3 / 4d

– Europe: 4/7

– Asia / USA: 7 / 9d

– Africa: 7 / 9d

– Oceania: 10/12 days

PACKAGE TRACKING

Once the order has been placed, you will receive an email containing a link to be able to track your package.
It is possible that your package may be left in storage at a boutique parcel near you where you can collect it.
We also inform you that the telephone number to contact in the event of late delivery or other malfunction is chargeable.
to the customer service phone number (chargeable)
to the telephone number of the nearest branch (call cost varies depending on the operator)

Receipt of my package

Do I have to pay import taxes?

We are based in Morocco, so different tax rules and other customs fees may apply. These costs will be at your expense

If you are in Morocco, then you will not be charged any import tax.

RETURNS & REFUNDS

How to make a return, an exchange?

You have seven days after receipt of your order to return your purchases to us for reimbursement if they are not suitable.

Customers have to cover the shipping fees to return the items. This cost is non-refundable. Customers should provide us the return parcel tracking information. We will proceed with compensation once we receive the items.

Please put each item back in its original packaging to ensure a smooth refund and to facilitate the work of our logistics workshop.

Here’s how to do it:

1-Make your return request by email: purepatrimony@gmail.com

2-Place your items in the original packaging

3-Return your items to
141 Lotissement ESSAADA n ° 5 Marrakech, Morocco